Role Overview

Overall administration and assessment of PA claims processing for all distribution channels and ensure various work processes meet the departmental benchmark within the authority granted.

Roles and Responsibilities

• Administer and assess PA claims across all distribution channels, ensuring processes meet departmental benchmarks and are within the granted authority.
• Ensure timely submission of daily operational and departmental reports.
• Lead process improvement initiatives and enhance customer experience through Customer Journey Mapping.
• Drive compliance efforts to prevent material breaches, based on audit findings, compliance monitoring, and feedback from regulatory bodies.
• Implement sound risk management practices, monitor risk limits, and ensure ongoing compliance with claims procedures through regular team audits and procedural updates.
• Handle enquiries and complaints from internal and exte...