Manage the programs which includes operations, planning and maintaining work systems, procedures and training that enable and encourage the optimum performance of the staff.
Evaluates the service standards and drives continuous improvement in productivity, quality of care and client experience.
Establish and maintain relevant control and feedback system to monitor program's operation through various methods which includes conducting surveys and home visits.
Review performance data that reports service quality and measures the program's efficiency and productivity.
Develop and drive strategies for multi-dimensional care integration to improve quality and cost-effectiveness of care for individual clients and the population.
Build relationships and connections for community care networks and resources to facilitate care transition and integration.
Participate in opportunities to influence local and national policies on commu...
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