Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.

Job Summary:

The Customer Experience Manager – Ocean is responsible for establishing and delivering integrated customer experience capabilities within the Ocean product scope. The role leads customer experience teams, drives proactive customer support, and ensures seamless delivery across cross‑functional teams and products, while supporting growth, retention, and customer satisfaction across assigned vertical portfolios.

Key Responsibilities:

Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain

Overall Delivery of Services to exceed expectation resulting in Customer Delight

Display strong leadership skills, be able to lead, motivate and engage the direct reports/ la...