We’re Hiring – Ocean Freight Customer Service Representative (Import & Export) | LHR

We are looking for a detail-oriented and proactive Ocean freight Customer Service Representative to join our team at LHR.

location: London Heathrow Airport -United Kingdom

OFFICE & WAREHOUSE - 9 Blackthorne Road, Poyle, Slough, SL3 0DQ

This role covers both Import and Export, offering a well-rounded opportunity within the logistics operations space.

Job Description – Ocean Freight Customer Service Representative

✅ Follow-up on operational import flow

• Check and confirm bookings with customers.
• Provide carrier booking instructions.
• Check pre-alerts for complete information and inform customers.
• Check vessel arrival status and inform arrival notices to customers.
• Check the HBL/MBL status to ensure proper release of shipments.
• Prepare customs cle...