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Ocean Freight Export Operations Specialist

Company

DHL Global Forwarding

Location

pasay, metro manila

Posted

June 01, 2026

Position Overview

Responsibilities

  • Processes all documentation requirements required by shipper, destination, and/or broker for customs clearance.
  • Ensures documentation accuracy and timeliness in an efficient manner according to internal processes and guidelines.
  • Performs booking and booking optimization according to internal guidelines defined by Product.
  • Performs pick‑up arrangement for DDP/DAP or FOB shipments if needed.
  • Handles customer communication and ensures customer requirements are met, taking corrective actions in case of deviations.
  • Prepares and creates billing invoice for the customer.
  • Ensures collection of payment for COD transactions prior to any release of final documents.
  • Handles and addresses operational accounting concerns, including unbilled invoices and revenue leakages.
  • Interacts with Customers, Product, other internal business units locally or overseas, and Global Service Center.

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