Responsibilities

• Processes all documentation requirements required by shipper, destination, and/or broker for customs clearance.
• Ensures documentation accuracy and timeliness in an efficient manner according to internal processes and guidelines.
• Performs booking and booking optimization according to internal guidelines defined by Product.
• Performs pick‑up arrangement for DDP/DAP or FOB shipments if needed.
• Handles customer communication and ensures customer requirements are met, taking corrective actions in case of deviations.
• Prepares and creates billing invoice for the customer.
• Ensures collection of payment for COD transactions prior to any release of final documents.
• Handles and addresses operational accounting concerns, including unbilled invoices and revenue leakages.
• Interacts with Customers, Product, other internal business units locally or overseas, and Global Service Center.