C.H. Robinson is seeking an Ocean Freight Operations Executive or Global Forwarding Agent (GFA) to join the global freight forwarding team in Malaysia. In this role you will manage a portfolio of global customers as their primary point of contact, overseeing the shipment lifecycle of their import shipments and ensuring timely communication, reporting, and email management.

Responsibilities

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from the time of purchase order issuance through delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges both internally and externally.
• Coordinate tasks on shipments to meet all customer SOP requirements: booking approvals, processing pre‑alerts, governmental filings, executing delivery, ensuring proper invoicing, and more.