• Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.

• Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation

• Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.

• Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.

• Prompt coordination with logistics team for timely pick up & delivery.

• Liaise with manufacturing facilities & 3rd party vendors as necessary

• Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.

• Participate in order management process improvement when needed.