SUMMARY

This position is responsible for fostering and maintaining excellent customer service. Check in and check out patients, schedule appointments, create and update patient records and insurance information. Answer and route phone calls accurately and in a professional manner. Complete insurance verification timely, submit self-pay requests and reconcile payment collection daily.

ESSENTIAL FUNCTIONS


+ Greets internal and external customers in a professional manner. Answer and screens telephone calls, takes messages and communicates urgent matters with clinical staff

+ Ensures timely patient check-in and check-out, schedules patient appointments. Handles cash, patient payments, copays, and daily cash outs

+ Communicates and addresses delays with patient appointments. Assists and/or escalates difficult patient concerns and issues

+ Updates all required patient information in the electronic health record to include patie...