Follow up on allocated overdue mortgage accounts and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers.

Collection Activities

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure detailed review of the case given the long tenure relationship with customers.
• Ensure full history of current RM and previous interactions are reviewed prior to a call including review of any past remedial / legal actions and current status.
• Ensure if rental product then BSA and TCR to be reviewed for rental status.
• Interact with customer in compliance to CPR to ascertain reasons for delinquency.
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis.
• Obtain detailed information about the overdue customers and document o...