Officer, Enquiry Management
(Senior) Officer, Enquiry Management (eMPF)
Responsibilities:
As the (Senior) Officer of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels.
Investigate and resolve customer enquiries related to eMPF received through calls, emails, and other channels, ensuring timely and satisfactory outcomes.Maintain accurate records of enquiries, tracking resolution progress and ensuring compliance with regulatory and legal requirements.Prepare detailed reports on enquiry trends, root causes, and resolution metrics for management review.Coordinate relevant departments to facilitate case resolution and process improvementHandle general administrative duties related to enquiry management operations Requirements:
Bachelor’s degree in Business Administration or a related discipline.