About the Role We are looking for a service-oriented and detail-driven Officer - Operations , to support the day-to-day operations of our Visa Application Centre (VAC). This role is critical in ensuring smooth processing of visa applications while delivering a seamless and professional customer experience.
What You’ll Be Doing Application Processing & Operations - Perform document scrutiny and collect visa applications in line with established guidelines.
- Accurately record and maintain application data, ensuring zero errors in system entry.
- Manage passport logistics, including dispatch to consulates, applicants, and logistics partners.
- Ensure all passports are completed within the defined Turnaround Time (TAT).
Customer Service Excellence - Attend to customer/applicant queries via face-to-face, email, and phone with professionalism.
- Promote and deliver Value-Added Services ...