Responsibilities

• Lead the onboarding team, monitoring performance, development, and operational routine
• Ensure end‑to‑end implementation journey from commercial handoff to full client activation
• Manage client portfolios and simultaneous projects, ensuring organization, prioritization, and SLA compliance
• Interact directly with clients via meetings, WhatsApp, email, and other communication channels
• Monitor operational indicators and build executive reports for the area
• Identify bottlenecks and improvement opportunities to propose process and product evolutions
• Guarantee excellence in customer experience throughout the onboarding journey
• Partner with Commercial, Customer Success, Product, Support, and Tech teams
• Support the construction of flows, playbooks, automations, and operational scalability initiatives
• Conduct executive presentations and strategic alignments with internal stakeholde...