Address customer inquiries, ensuring a high level of satisfaction and providing clear and concise guidance.
Escalate complex issues to Onboarding Support Specialists when necessary, ensuring that customers receive the help they need.
Maintain accurate and detailed records of customer interactions, issues encountered, and the resolutions provided.
Document any missing, defective, or Dead on Arrival (DOA) components during the installation process, and coordinate with relevant teams for quick resolution.
Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
Collaborate with Authorized Service Contractors (ASC) and internal teams to troubleshoot and resolve hardware, software, or network issues during initial product installations.
Recommend replacements or upgrades for any defective or suboptimal components identified.
Work closely with Onboa...
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