We are currently looking for a Temporary Customer Service Assistant to join a premium womenswear retailer's customer support team in East London. This role will involve handling customer enquiries, ensuring a high standard of service, and supporting the overall customer journey across multiple channels. This role could extend to 6 months. Suitable candidates must be immediately available and not on notice.

Responsibilities

• Respond to customer enquiries via email, phone and live chat.
• Resolve order, delivery, and product-related queries efficiently.
• Liaise with courier partners to investigate delivery or tracking issues.
• Maintain accurate records and handle customer information appropriately.
• Work collaboratively with internal teams to ensure a smooth customer experience.

Requirements

• Previous customer service experience, ideally within retail, fashion, or e‑commerce.
• Strong w...