Job Purpose / Key Objectives of the Role How the Position Contributes to Sage’s Overall Goals This role is part of Sage’s Global Circulation team, which is central to delivering seamless online access and platform support for customers worldwide. The position ensures timely resolution of access‑related and technical queries within defined SLAs, directly supporting Sage’s commitment to superior customer satisfaction. By combining strong communication and analytical capabilities, the role contributes to operational efficiency, customer retention, and the enhancement of Sage’s digital service experience. Key Accountabilities Provide professional, calm, and knowledgeable assistance to internal and external customers worldwide through appropriate communication channels for technical and access‑related issues. Troubleshoot online access problems by developing a thorough understanding of Sage systems, tools, and workflows. Collaborate effectively with global team members and provide clear, ti...