Role Purpose & Scope Provide 2nd level technical onsite support of CSG WBMS products to an Abu Dhabi UAE based customer by resolving technical issues with customers and meeting SLA requirements. Responsible for customer ticket management, customer escalations and customer reporting; may implement additional customer services to generate additional revenue.
What you’ll do: - You will report to the Senior Manager Service Management
- Provide onsite Level 2 Support – resolving technical issues / error messages in a live production environment for the following WBMS suite products:
- Interconnect for Wholesale Billing
- Financial Manager for financial extracts, invoicing and reporting outputs
- Automated Reconciliation for charge and EDR information partner reconciliation
- Appropriate handling of all issues including troubleshooting and providing feedback to the customer.
- Ensure ...