Diploma or Bachelor holder in Computer Science/Information technology

4-6 years of relevant experience in Desktop Support

IT knowledge in Windows and basic network setup troubleshooting

Hardware knowledge: PC, laptop, printer / copier / scanner, projector, tele-conference, mobile phones,

Hardworking with positive work attitude and a passion to excel in IT industry

Good customer service mindset

Able to motivate and guide team

Help junior resources with technical issue resolutions

Process improvement initiatives

Need to work from client premises

Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.

Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.