Elevate your career with Everforth Apex as an Onsite IT Support Specialist in Toronto. This role demands hands-on IT expertise across Windows 11 and Microsoft 365 while delivering robust support for lab and office environments.
As a dedicated IT Support Specialist, you will provide essential deskside support within the Biotechnology industry. Engage with diverse technologies, manage service desk tickets, and collaborate closely with lab IT teams. Your primary focus will be on troubleshooting, maintaining secure system configurations, and supporting device management initiatives to enhance user experiences in the Toronto office.
Key Responsibilities:
• Provide onsite desktop and service desk support for users
• Perform end-user onboarding and device lifecycle management
• Manage service desk queues and ticket escalations
• Support lab IT operations and troubleshoot local network issues
• Maintain documentation and collaborate with compliance teams
Requirements: