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Onsite IT Technician

Company

Stefanini

Location

Lyon, Auvergne-Rhône-Alpes

Posted

July 09, 2026

Position Overview

Job Details

Onsite IT Technician
Job Description

Our company is developing and you can expand your career along with it. You will act as the On-Site Support Technician and you will be responsible for resolving end-user issues locally and acting as the on-site representative for remote IT colleagues.

The primary tasks of the OSS Technician will include : managing issues that cannot be resolved remotely and overseeing the IT inventory. The OSS will serve as a Level 2 Support Specialist. Candidates for this role should have advanced IT support knowledge and experience with specialized tools.

Key Responsibilities

  • Create ServiceNow tickets on behalf of users, if they have not already done so;
  • Ensure users comply with the company's IT standards and policies;
  • Resolve tickets within the timelines defined by SLAs;
  • Read and understand technical documentation in English (e.g. work instructi...
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