A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.

Experience Level

• Entry-Level : Generally, 1-2 years of experience in IT support or a related field.
• Internship or Prior Experience : Some positions may require prior experience through internships, part-time jobs, or relevant coursework.

Required Skills and Certifications

• Technical Skills :
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with operating systems (Windows, macOS, Linux).
  • Knowledge of common software applications (Microsoft Office, email clients, etc.).
  • Basic troubleshooting skills for common issues (password resets, printer issues, connectivity problems).