About the Job

Red Hat services team is looking for an experienced System Administrator engineer to join us as a Red Hat OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implement good practices, and deliver supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.

Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission‑critical environments. As part of the services organization, the TAM serves as the customer’s advocate with engineering, working proactively to prevent incidents. When a problem occurs, the TAM coordinates efforts within Red Hat to resolve incidents.

TAMs aim to support development, deployment, and support teams, ensuring best practices for configuration, tuning, and use of Red Hat products are applied.

You will act proactively, critically assessing the customer enviro...