Job Description

To sit within the Strategy and Transformation function and be responsible for designing, defining, and governing the Target Operating Model (TOM) specifically for key strategic programmes and projects. This role translates strategic programme objectives into a coherent, measurable, and scalable operational framework—covering processes, technology, governance, and structural pillars—that ensures project delivery drives measurable efficiency, is aligned with the overall organisational strategy, and is rooted in an understanding of customer needs to ultimately deliver exceptional, customer-centric experiences.

Key Tasks/Areas of Responsibility