The Operating Officer – Retail is responsible for leading the strategic and operational performance of the Group’s retail and franchising ecosystem, ensuring sustainable growth, operational excellence, and franchisee success.

Responsibilities

• Develop and implement the Retail Division’s strategy in alignment with the Group’s long-term growth and sustainability objectives.
• Oversee the performance of all retail business units, ensuring synergy across franchise management, finance, technology, and support services.
• Drive innovation in the retail and franchising model to strengthen competitiveness, profitability, and scalability.
• Represent the Retail Division at Executive level, contributing to Group strategic planning and governance.
• Support the Head of Operations to ensure effective franchisee relationships, strong business support, and consistent adherence to brand and operational standards.
• Give strat...