The Operating Officer – Retail is responsible for leading the strategic and operational performance of the Group’s retail and franchising ecosystem, ensuring sustainable growth, operational excellence, and franchisee success.

Responsibilities Develop and implement the Retail Division’s strategy in alignment with the Group’s long-term growth and sustainability objectives. Oversee the performance of all retail business units, ensuring synergy across franchise management, finance, technology, and support services. Drive innovation in the retail and franchising model to strengthen competitiveness, profitability, and scalability. Represent the Retail Division at Executive level, contributing to Group strategic planning and governance. Support the Head of Operations to ensure effective franchisee relationships, strong business support, and consistent adherence to brand and operational standards. Give strategic oversight and support on business growth, ensuring efficient project deli...