Work Hours & Schedule Mon to Sat in Office – 6 days
Able to work shift. Any arising issue needs coordination with the Operation Team Members.
Responsibilities - Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
- Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations such as quality control, logistics and employee arrangement.
- Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
- Attend meetings, respond to customer feedback for expeditious closure of feedback.
- Maintain a positive, empathetic and professional attitude toward clients at all times. Respond promptly to client inquiries & complaints. Ensure client satisfaction and provide professional client support.
- Arra...