Enforce SOPs within the warehouse/delivery fleet and assist the Ops Manager with daily tasks.
Act as the primary point of contact for drivers during transit, resolving delivery issues and communicating delays to the customer service team
Allocate vehicles and drivers based on order volume, segregating B2B routes (bulk, scheduled) from B2C routes (high volume, last-mile)
Plan and execute goods picking/delivery route on a daily basis according to operational needs.
Skills Requirements
Problem-Solving: Calm under pressure; capable of handling last-minute logistical crises (e.g., vehicle breakdowns, staff shortages, sudden order spikes
Communication: Excellent verbal skills to manage drivers, interface with customers, and coordinate with internal teams (Sales, Customer Service, Accounts.
Leadership: Ability to lead and motivate a team of packers and drivers, fostering a cul...
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