OPERATIONS MANAGER – ROLES & RESPONSIBILITIES

1. Operational Management

Oversee daily business operations to ensure efficiency and productivity

Develop and implement operational policies, procedures, and systems

Monitor workflow, processes, and performance metrics

2. Strategic Planning

Set operational goals aligned with company objectives

Identify opportunities for process improvement and cost reduction

Lead, supervise, and motivate operational staff

Conduct performance evaluations and provide coaching/training

Ensure proper manpower planning and workforce utilization

Prepare and manage operational budgets

Monitor expenses and optimize cost efficiency

Analyze financial reports and operational KPIs

5. Process Improvement

Identify inefficiencies and implement solutions

Ensure continuous improvement in productivity an...