The Retail Operations Manager is responsible for overseeing and managing the activities of retail stores to ensure smooth operations and alignment with the company’s strategic goals. This includes leading the operations process, driving performance improvements, developing operational strategies, and ensuring world-class customer service.
Duties and Responsibilities
- Strategic Planning and Implementation:
- Develop and implement strategies and solutions to drive operational change and improvement.
- Assist in creating and deploying productivity standards and goals in line with the company's business plan.
- Operations Management:
- Manage the end-to-end sales order process, from placement to installation, including capacity planning.
- Plan, direct, and coordinate all aspects of distribution management, delivery, repair, and facility activities.
- Ensure compliance with company poli...