Manage the end-to-end customer account lifecycle, including account activation, suspension, and closure, with a focus on billing accuracy.
Coordinate with internal teams to ensure timely and accurate delivery of invoices to customers and partners.
Handle customer inquiries related to billing discrepancies, credit notes, and payment follow-ups; assist in resolving disputes.
Customer & Partner Support:
Serve as the primary point of contact for operational and non-technical customer support requests.
Coordinate and follow up on post-sales service requests to ensure timely resolution of issues (e.g., contract adjustments, account changes).
Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely application of incentive and discount policies.
Operational Execution:
Maintain accurate records and documentat...
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