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Operation Team Leader

Company

Hermès

Location

Taiwan, Taipei City

Posted

July 17, 2026

Position Overview

Responsibilities:

  • Be a real partner to sales team to optimize and simplify the back-office follow-up of all customer services, complaints, and repair cases, etc.
  • Responsible for the business performance of all service-related operations by monitoring the various KPIs
  • Support on store opening and closing and ensure accuracy of till controls and cash remittances
  • Review and comment all relevant reports related to till operations in the dedicated internal tool
  • Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
  • Act as a trainer for new joiners on processes & tools, communicate new features and or procedures
  • Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
  • Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms<...

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