Lead quality initiatives in last-mile logistics as the Operational Performance Director in Richmond, BC. Focus on developing standards that enhance service quality and operational efficiency across multiple stations.

The Director, Operational Performance plays a critical role in shaping quality management frameworks for last-mile delivery. The ideal candidate must have extensive operational insight and a history of promoting customer satisfaction through data-driven strategies. You will work closely with various teams to ensure quality metrics align with business goals across the network.

Key Responsibilities:
• Design standardized quality management frameworks for delivery operations
• Develop quality standards, SOPs, and operational guidelines
• Establish quality metrics across the logistics network
• Build quality monitoring systems for delivery performance
• Analyze operational indicators to identify areas for improvement
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