What you’ll be doing
as an Operational Support Lead:
Regional point of contact for supplier relationships, making sure these partnerships work well and helping solve any problemsLeading and developing a small team within operational supportProviding insight and forecasts to help deliver year-end goalsOwning and delivering tactical projects to continuously improve performance and customer experience by identifying trends, analysing data, and recommending operational and process enhancementsWorking closely with the Transformation team to deliver projectsUnderstanding operational requirements and commercial agreements to make sure our resources are based at the right locations against the correct working patternsWorking with the commercial team to facilitate supplier terms and conditions where requiredEngaging with suppliers to control and coordinate onboarding; ensuring ...