We are recruiting an Operations Agents Nairobi, Kenya to join our teams.
Requirements:
BSc/BA/KNQA 1 year experience in customer service Excellent oral and written communication skills as well as interpersonal skills; ability to work with staff at all levels Ability to work in a team and individually to achieve goals. Establish and foster positive working relationships
Main Missions :
Attending to clients at respective posting (i.e. pass back, biometrics etc)
Querying and ensuring applicants provide all required documents as stipulated in the
checklist
Refer unresolved applicant grievances to the designated supervisor
Confer with applicants (by telephone or fact to face) to provide information about VISA applications
Addressing Grievance Problems and Resolve applicants servicing
Report Preparation
Obtain and examine all relevant information/documents presented by applicants
Record & maintain all application data. Ensure accurate & timely da...