**Job Profile Summary:**
The Operations Analyst is responsible for supporting service operations performance, assisting in daily management and improvement activities, handling basic analytical tasks, resolving routine complaints, providing first-level support, maintaining documentation, and ensuring compliance with regulations and standards in service operations and maintenance. The role compiles data on and monitors service operations performance by assessing metrics to identify trends and issues. The role provides first-level support to users by troubleshooting and escalating unresolved issues. The role maintains accurate documentation of procedures and incidents for compliance and reference.
**Job Responsibilities:**
* Compiles data on and monitors service operations performance by assessing various metrics and indicators to identify trends and issues related to delivery and effectiveness.
* Assists in executing routine daily management activities, utilizing problem-sol...