Identify, document, and execute process improvements to enhance the efficiency and effectiveness of resource management, operational workflows, and cross‑functional coordination.
Prepare and maintain detailed staffing and operational reports, including utilization, availability, productivity, forecasting, pipeline needs, trend analysis, and hiring recommendations.
Partner with department heads, Practice Directors, and project teams on resource planning, reporting, staffing recommendations, and tooling support to ensure clarity on engagement status and delivery capacity.
Perform end‑to‑end operational tasks across the project lifecycle, including Sales‑to‑Delivery handoff coordination, resource planning and assignments, project setup in Certinia PSA, project closeout, time‑tracking oversight, and account/engagement data updates.
Monitor adherence to delivery processes and frameworks, ensuring accurate time‑tra...
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