Job Summary

The Operations Analyst is responsible for monitoring back-end services and supporting routine operational activities, including system monitoring and batch job processing. The role ensures alerts are acted upon, incidents are properly logged, and issues are escalated promptly to maintain service availability and operational stability.

This position focuses on operational monitoring, incident coordination, escalation management, and adherence to established procedures to ensure the smooth operation of critical systems and services.

Key Responsibilities

Monitoring & Operational Support

• Monitor systems, applications, infrastructure platforms, and backend services using operational tools and dashboards.
• Identify operational alerts, failures, and abnormal conditions affecting service availability.
• Perform initial operational response activities fol...