The Operations Analyst II (Global Travel) is responsible for managing, resolving, and escalating Travel & Expense–related queries from internal employees and external vendor partners. The role focuses on issue analysis, process improvement, SLA management, and functional support of travel systems, with deep technical knowledge. This role reports directly to the Manager, Operations.
Key Responsibilities
Operational & Customer Support
Receive, analyze, and resolve requests related to Travel and Expense systems (Concur, Egencia, Citibank Corporate Cards) from internal users and vendor partners.Research issues, provide accurate resolutions, or escalate appropriately while ensuring timely closure.Explain and guide users on relevant travel and expense policies and procedures.Monitor escalated requests, follow up proactively, and communicate status updates to stakeholders.Build strong, trust‑based relationships through an initiative-ta...