Leads analysis of application or process effectiveness and efficiencies; internal or cross-departmental feasibility studies or problem resolution teams, including customer-related issues. Plans implementation of new or enhanced technologies/processes for field business functions and the corporate support areas, including associate recruiting and intake, assignment/order fulfillment/management, associate time capture, invoicing and reporting into business operations and those of its customers. Manages the tactical plans and works with all associated parties to ensure successful implementation of new processes or accounts. Oversees second level business process and application support to cross-brand delivery partners and customer users for core business processes/systems. Subject matter experts for core business processes/systems owned by Operations; to be department liaison with internal departments, customers and the field.

Making an Impact
• Analyze, plan, lead or ...