Description
Summary
The Operations Assistant provides administrative support and backup coverage for dispatch, OS&D, rating, billing and/or manifesting.
Critical Job Functions:
Track outbound loads, update system, and communicate any delays by e-mail to service center manager, customer service, operations, Linehaul, sales, and management before 11am.Checks pickup schedules for loads that have not left facility by 10 am, determine the reasons and escalate to Linehaul.Distribute IC paperwork or instructions to drivers (, plates, IFTA, random DOT tests, etc.).Receives maintenance records from drivers and submits to safety.Sets appointments for direct deliveries/diverts when necessary.Calls responsible party for redelivery/ACR authority and enters ACR into system.Comply with all safety policies, practices, and procedures.Provides administrative support such as data entry, typing, faxin...