Responsibilities

• Maintaining DSR on daily basis for ready reference.
• Follow up on daily job during day start and completion per deadline, job planning for complete day.
• Ensuring clear communication to all related parties for shipments specifically for critical ones.
• Ensuring all pre alert / CAN / documents are sent to all related parties prior to shipment arrival.
• Responsible to make sure documents are not getting released without 100% payment for Cash Customer, any TDS deduction must be on letter head from customer to maintain proper accounting / future follow up.
• Ensure to follow company procedures and policies in terms of document handling / secrecy / accounts etc.
• Providing quality / high level of service to all customers irrespective of volume / revenue.
• Identify future problems based on current situation and take proactive action.
• Extending assistance to customer service on business which ...