Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.
Qualifications Competencies & Skills Required
Solid understanding of how Quality can influence achievement of business objectives
Have an excellent command of the English language
Strong motivational skills to develop people’s attitudes and skills
Excellent communication skills to impart knowledge and information
Committed, enthusiastic, positive and resilient
Able to cope in a high-pressure environment
Comfortable with adapting to fast paced change
Ability to troubleshoot and solve problems through data analysis
Qualifications and Experience
2/3 Years’ experience as an Operations Manager within a contact centre environment
Proven experience in management of a Financial/Regulated/contact center
Experience in KPI Management
Matric/Equivalent...