Elevate operational excellence as an Operations Consultant with CIBC, specializing in banking systems and problem-solving. Collaborate with various stakeholders using your domain expertise to solve complex issues and streamline processes.
Join CIBC’s Simplii Operations and Oversight Center of Excellence as a Subject Matter Expert. This senior consultant role demands deep industry knowledge in core banking, payments, and servicing to lead effective incident resolution. Your skills will bridge gaps between delivery squads and operational requirements, ensuring smooth progression of priority tasks.
Key Responsibilities:
• Provide deep, hands-on industry knowledge for incident resolution
• Conduct root cause analysis to define clear problems
• Collaborate with delivery squads on priority technical decisions
• Verify fixes effectively address root causes before closure
• Document solutions and learnings in a shared knowledge base
Requirements:
• Extensive experien...