Operations Coordinator

Location: Penang, MY

Day to day Operations

• First point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day business
• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management

• Handling of customer requests and supply chain incidents / disruptions
• Inform / highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investig...