Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Polish-speaking Operations Customer Expert to join their teams in Lisbon. The employee would support customers of an airline company.

Position: Operations Customer Expert (Polish)

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle inbound pet parent enquiries across phone, email, chat and other supported channels

• Provide accurate advice and solutions regarding Mars Petcare products and services

• Manage enquiries ranging from general product questions to sensitive or escalated complaints