We are actively interviewing for the following job. If interested please apply now and we will reach out and set you up with an interview.

About the Role

We are a national organization seeking a temporary manager to cover an upcoming maternity leave. You will oversee daily operational tasks, manage a small team of junior specialists, and handle escalated customer service requests. You will also assist with administrative document reviews to prepare for our upcoming 2027 season.

Key Responsibilities

• Monitor Salesforce queues and the daily tasks of one to two junior staff members to ensure all service requests are completed on time.
• Act as the primary escalation point for complex or sensitive customer inquiries, including emergency policy exception requests.
• Apply highly detailed standard operating procedures to resolve nuanced cases.
• Draft clear, firm, and compassionate correspondence to de‑escalate customer c...