Responsibilities:

Kiosk Operations & Service Management

• Ensure 99%+ uptime and transactional reliability across all kiosks through proactive monitoring and maintenance.
• Develop preventive maintenance programs to minimize hardware/software failures.
• Collaborate with field service teams (internal & third-party) for rapid incident resolution and repairs.
• Track real-time KPIs (availability, transaction success rates, cash levels) and implement corrective actions.

Process Optimization & Automation

• Support identification and implement automation solutions (remote diagnostics, predictive maintenance, IoT monitoring).
• Coordinate spare parts logistics and inventory management.
• Support incident escalation workflows to reduce resolution time.

Vendor & Cost Management

• Liaise with kiosk manufacturers, maintenance providers, and ...