Operations Director – Concierge & Security Services

Location: Brooklyn, NY (Headquarters Based)

Travel: Approximately 95%

Reports To: Chief Operating Officer (COO)

Compensation: $150k-$160k + Bonus

About the Opportunity

We are seeking a highly motivated and experienced Operations Director to lead and scale our Concierge & Security Services division. This leadership role is responsible for overseeing field operations, driving client satisfaction, ensuring compliance, developing high-performing teams, and building operational systems that support sustainable growth.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at managing client relationships, and has a proven track record of building efficient, scalable service operations.