Operations Director (Sales & Retentions)

At Concentrix, we are a global technology and services leader that powers the world’s best brands through innovative solutions, operational excellence, and deep expertise across customer engagement and business services. We are seeking a highly experienced Director of Operations to lead contact centre operations, driving exceptional customer experiences and strong business performance across service, sales, and retention programs.

Key Responsibilities

• Lead operational excellence by overseeing contact centre operations across one or more accounts, programs, or business units.
• Drive performance across key operational metrics including service level, quality, customer satisfaction, productivity, and efficiency.
• Ensure teams consistently meet client expectations, contractual commitments, and internal business targets.
• Use data, insight, and operational discipline to identify ...