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Operations Engineer (Advanced) (2437)

Company

Imizizi

Location

menlyn, menlyn

Posted

July 04, 2026

Position Overview

            ROLE & RESPONSIBILITIES: 
Willing and able to work shifts, after hours and on public holidays 
Action and resolve IM (Incident Management) tickets 
Action and resolve CIM (Critical Incident Management) tickets as required 
Raise and lead PM (Problem Management) tickets as identified 
Action and coordinate CM (Change Management) tasks and tickets as required 
Perform daily system health checks 
Ensure systems are operational according to SLAs 
Draw KPI Reports and report to stakeholders on a monthly basis 
Adhere to the clients PIC processes (Problem, Incident & Change Management) 
Perform daily operations tasks and end user support 
Creation of pertinent test documentation 
Conduct Ops Basic Training 
Enable end user knowledge transfer and training 
Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature...
        

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Operations Engineer (Advanced) (2437)

Position Overview

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