Job Overview

The Operations Engineering Manager leads IT operations and service delivery, coordinates contract site and program support activity, including overseeing service desk, hardware services, and digital workplace resources, as well as other IT operations functions and processes. This role owns ITSM execution—including Incident, Request, Asset, and Change Management—ensuring reliable, compliant, and high-quality operational services while coordinating closely with engineering teams for escalation and change execution.

Essential Duties:

IT Operations & Service Delivery